Question 1

What is Droplace and how does it work for my business?

Accepted Answer

Droplace is a limited-event sales platform (a "drop"). You create a drop with your product, set the opening date and the early-access tiers. Your customers register, share their unique link and climb the leaderboard. When the time comes, checkout opens according to each person's tier, creating urgency and concentrated sales.

Question 2

Does sale money pass through Droplace?

Accepted Answer

No. Droplace uses Stripe Connect: you connect your own Stripe account and the money from every sale goes directly to your account, instantly. Droplace never holds or touches your funds.

Question 3

How many drops can I create?

Accepted Answer

As many as you want. Creating your account and setting up drops on Droplace is completely free and unlimited — no plans, no monthly fees. We take care of moving the community of buyers who are already waiting for your next drop; you only pay if you sell.

Question 4

Can I offer a product with variations (size, color)?

Accepted Answer

Yes, any business can set up a variable product with variations by size, color, height and available quantity per variation. Each variation can have its own image and price.

Question 5

Can I export the orders from my drop?

Accepted Answer

Yes, at no extra cost. From the dashboard, in the Orders section, you can download an Excel or PDF file with the details of every purchase from your drop: customer name, email, phone, amount and shipping status.

Question 6

How does the referral system work for my customers?

Accepted Answer

You can enable a referral commission in your drop's settings. The person who generates the most sales through their referrals receives the percentage you define on those sales. Droplace identifies the winner automatically and shows you their details so you can notify them.

Question 7

How does shipping work?

Accepted Answer

Droplace offers four shipping options that you configure per drop: shipping included in the price, in-store pickup, a flat rate you define, or automatic calculation via USPS through EasyPost based on the buyer's weight and destination. The buyer selects their option before paying.

Question 8

How do I manage orders and shipments?

Accepted Answer

In the dashboard, under Orders, you can see every purchase from your drops with customer details, amount and status. From there you can update the tracking number and mark the order as shipped. The buyer automatically receives a shipping confirmation email.

Question 9

Can I add additional users to my account?

Accepted Answer

Yes, you can add additional team members from Settings → Team. Each additional user logs in with their own email and password and sees the same business dashboard.

Question 10

Can I link my social media to my business profile?

Accepted Answer

Yes. From Settings → Social media you can add your Instagram, Facebook, TikTok and Google Business URLs. These links appear on your drop's public page so buyers can follow you.

Question 11

What do I do if a buyer opens a dispute against my business?

Accepted Answer

You'll get a notification and can view the dispute in your dashboard. You can respond to the buyer directly with messages and attachments from the dispute thread. Droplace facilitates communication, but remember that as the business you are solely responsible for the sale, delivery and warranties of the product under our terms and conditions.

Question 12

How much does it cost to use Droplace?

Accepted Answer

Creating your account and setting up your drops is completely free — no subscription, no monthly fee. You only pay when you sell: a Stripe processing cost (2.9% + $0.30 per transaction) and an 8% Droplace service charge on the amount sold. If you don't sell, you pay nothing. Meanwhile, Droplace takes care of moving the community of buyers already waiting for drops like yours.

Question 13

What is the QR redemption system and which categories does it apply to?

Accepted Answer

The QR redemption system is for in-person service drops: Beauty & Personal Care, Hotels & Lodging, and Restaurants & Food. When a buyer purchases one of these drops, their receipt email includes a unique code (format FD-XXXXXXXX) and a QR code ready to scan. When they show it at your location, your staff scans it or enters it manually to confirm the service was already paid for and log the redemption.

Question 14

How do I set up staff to redeem QR codes?

Accepted Answer

From the dashboard, in the "Redemption Staff" section, you can create specific users for your point-of-sale team. Each staff user accesses the redemption portal at /staff/redeem with their own email and password, separate from your main account. From that portal they can scan the customer's QR or enter the code manually to validate and log the redemption.

Question 15

How do I see the redemption history for a drop?

Accepted Answer

Inside each drop's detail page you'll find the "Redemptions" tab. It shows every code generated with the customer's name, status (redeemed or pending), the date and time of redemption, and which staff member processed it. It only appears on drops in categories enabled for in-person redemption.

Question 16

Can I livestream during my drop?

Accepted Answer

Yes. Droplace includes a live streaming feature that lets you broadcast simultaneously on TikTok, Instagram, YouTube and Facebook from one place. From your drop's dashboard, activate the live, copy the generated URL and RTMP key, and connect with your streaming software (OBS, Streamyard, etc.). You can choose which platforms to simulcast to, and the recording is available once the session ends.

Question 17

How do I set up my streaming keys for each platform?

Accepted Answer

Go to Settings → Live Streaming. There you can add the stream URLs and keys for Facebook, YouTube and Instagram. Keys are encrypted and never shown in plain text after saving. Once configured, they'll show as "Configured" and you'll be able to activate them when starting a live from any of your drops.

Question 18

Can I add a video to my drop's public page?

Accepted Answer

Yes, you have two options. You can upload a video directly (MP4 or MOV, up to 500 MB) from the drop's settings and Droplace automatically processes it for high-quality playback. You can also link a YouTube video (including Shorts). The video requires approval from the Droplace team before it shows publicly. It appears at the top of the drop page, before the product photos.

Question 19

How long does a drop's sale window last?

Accepted Answer

When you create the drop you choose the sale duration: 1, 2, 3, 4, 6 or 8 hours. The closing time is calculated automatically from the opening time you set. This gives you control over the urgency you want to create for each event.

Question 20

How do my drops reach buyers already registered on the platform?

Accepted Answer

When you publish a drop, Droplace automatically sends a notification (by email and, if they have the app, by push) to every buyer registered on the platform who has shown interest in your business's categories. You don't need to do anything else; the distribution happens on its own the moment you publish.

Question 21

How do I register for a drop?

Accepted Answer

Open the drop link the business shared, enter your name, email and WhatsApp number. You'll get your unique referral link and can see your position on the leaderboard.

Question 22

What do I gain by sharing my link?

Accepted Answer

Every person who registers using your link adds to your referral count. The more referrals you have, the higher you climb on the leaderboard and the better your tier (Ambassador, VIP, Early). Higher tiers get early access to checkout, extra discounts and exclusive perks.

Question 23

Can I earn a cash commission for referring buyers?

Accepted Answer

Yes, when the business enables referral commissions on their drop. If someone buys using your link, you receive a percentage of that sale directly to your PayPal. The percentage is set by the business. You can register your PayPal email in your buyer profile to get paid automatically when the drop closes.

Question 24

What is the collective price?

Accepted Answer

It's an extra discount on the regular price that activates automatically as soon as the drop opens — it doesn't depend on hitting any sign-up goal. Every buyer on that drop gets the same discounted price from the first moment.

Question 25

How do I know when I can buy?

Accepted Answer

You'll get a WhatsApp notification when checkout opens for your tier. Higher tiers (Ambassador, VIP) get in before everyone else.

Question 26

What happens if units run out before my turn?

Accepted Answer

Units are assigned in order of access by tier. If none are left by the time your turn comes up, the drop will have ended. That's why it pays to climb as high as possible on the leaderboard by sharing your link.

Question 27

Is payment secure?

Accepted Answer

Yes. Payments are processed directly through Stripe, the most widely used payment platform in the world. Droplace never stores your card details.

Question 28

What is the buyer portal and what is it for?

Accepted Answer

The buyer portal is your personal space where you can see every drop you've registered for, your completed purchases, your shipping status, and manage your profile. You can also select your interest categories to get notified when drops you'll like go live.

Question 29

How do I create my buyer account?

Accepted Answer

Go to the buyer sign-up section, enter your name, email, phone and create a password. You can also sign up directly while joining any drop. Once your account is created, select your interest categories to get notified about relevant drops.

Question 30

How do I find out about new drops I'd like?

Accepted Answer

When you create your account you can select your interest categories (fashion, food, beauty, hotels, etc). Every time a business publishes a drop in one of those categories, you'll automatically get notified by email and, if you have the app, by push too. You can update your interests anytime from your profile.

Question 31

How do I recover my password?

Accepted Answer

On the buyer login page, click "Forgot your password?". Enter your email and you'll receive a 6-digit code. Enter the code to log in, then set a new password from your profile.

Question 32

What do I do if I have a problem with my purchase?

Accepted Answer

From your buyer dashboard, in the Disputes section, you can open a case with the business you bought from. Describe the issue, attach photos or documents if needed, and the business can respond to you directly. Remember Droplace is the technology platform; responsibility for the sale, delivery and warranties lies with the selling business.

Question 33

Is Droplace responsible if there's a problem with my order?

Accepted Answer

Droplace is exclusively the technology platform that connects buyers with businesses. We are not part of the commercial transaction and have no responsibility for product quality, shipping, or fulfillment of the sale. Any dispute should be resolved directly with the selling business through the platform's dispute system.

Question 34

Can I buy from multiple businesses with the same account?

Accepted Answer

Yes. Your buyer account works across every drop from every business on Droplace. From your dashboard you can see the history of all your purchases and drops in one place.

Question 35

How do I redeem my purchase if it's an in-person service (restaurant, hotel, spa)?

Accepted Answer

When you buy an in-person service drop, your receipt email includes a unique code (FD-XXXXXXXX) with a QR code. When you arrive at the location, show that email or the QR image to staff. They'll scan it or enter the code to validate your purchase. A code can only be redeemed once; if it was already used, the system will show the date and time it was redeemed.

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